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Frequently Asked Questions

FAQs

Program Benefits

What are the Global Partner Program benefits?

The redesigned Global Partner Program delivers access to a more comprehensive portfolio of valuable sales, marketing, and technical benefits designed to help partner's outpace the competition, deliver differentiated value, and win new clients. For more information, see Xerox Global Partner Program at a Glance.

How does the redesigned Global Partner Program help partners?

GPP offers significant enhancements to better enable partners to deliver an exceptional customer experience with Xerox technology solutions – specifically:

  • Comprehensive new offerings purpose-built for SMB/SME
  • Enhanced sales, marketing, and technical benefits designed to drive customer demand and accelerate the sales cycle
  • Introduction of a global accreditation, certification, and specialty-based enablement model
  • New global growth, quarterly, and annual Rebates
  • Increased earning potential through Deal Registration
  • A dynamic PRM platform that provides partners with a first-class experience and real-time visibility into the entire partner marketing and sales process

Program Structure

What is the redesigned Xerox Global Partner Program (GPP)?

With the launch of the redesigned GPP, Xerox consolidated more than 20 programs into a single, globally consistent framework to help partners Expand into new sources of profitable revenue; Connect Xerox technology and managed print services with your unique solutions; and, Simplify how work gets done.

With Expand, Connect, and Simplify as its foundation, the redesigned Global Partner Program is intended to help you outpace the competition, deliver differentiated value, and win new clients based on your go-to-market and how your customers source document technology solutions.

From To:
Geographic channels Routes-to-market notion
Regional programs Global programs
Customer-only messages Customer and partner value propositions and messaging

GPP offers a partner-focused, performance-based, and rewarding partnership.

When did the redesigned Global Partner Program launch?

GPP was launched in January, 2015.

What happened to the legacy Xerox Partner Programs?

Xerox consolidated 20+ programs into a single, globally consistent framework to help simplify the way we conduct business together and better enable partners to deliver greater value to customers. Phase I superseded legacy programs like the Peak Reseller Program, the Xerox Authorized Dealer, and the Xerox Authorized Reseller partner programs. Phase 2 will feature a custom-built, best-in-class Partner Relationship Management (PRM) platform that will facilitate ease of doing business, upgrade the partner experience, and enable additional program elements. A calendar of dates specific to the availability to these future program components will be available soon.

What is the framework of the redesigned Global Partner Program?

We were determined to re-architect the way we do business from the outside-in, using partner feedback as a guide. To accomplish this we consolidated to five global routes-to-market –

  1. Agent
  2. Concessionaire
  3. Document Technology Partner
  4. Solution Provider
  5. Volume Partner

Partners may participate in one of four membership tiers – Registered and three programmatic membership tiers – Platinum, Gold, and Silver. Eligibility for access to certain benefits, tools, and other resources is dependent upon a partner's membership status within the program. Platinum is the highest level of membership. Program benefits and requirements increase as partners progress up the membership tiers. Registered is the entry-point and access to the Partner Portal requires registration. Upon registration, partners have limited access to benefits, tools, and other resources. To build an enduring and beneficial partnership and to access the comprehensive benefits of the program, apply and enter at the Silver membership tier.

What Accreditation and Certification changes were introduced into the redesigned Global Partner Program?

Xerox is extending the Accreditation and Certification enablement model globally and introducing a Specialty-based model. By achieving a Xerox Specialty, partners gain a competitive advantage, improve recognition, and illustrates to customers that they have the insight, experience, and solutions expertise required to address the customer's unique business challenges.

Program Requirements

Is there a fee to register for access to the Global Partner Portal or to join the Xerox Global Partner Program?

Xerox does not charge partners to register for the program; however, partners will be required to invest in sales, marketing, training and enablement as they progress through membership tiers.

What do I need to do to become a partner?

If you were active in a legacy Xerox partner program, there is no action necessary and you will have been automatically transitioned to GPP on or before January 1, 2015.

If you are exploring partnership options with Xerox, Registered is the entry-point tier and access to the Partner Portal requires completion of a simple registration process. Upon registration, partners have limited access to benefits, tools, and other resources. To build an enduring and beneficial partnership and to access the comprehensive benefits of the program, apply and enter at the Silver membership tier.

Are there revenue requirements for the Registered tier?

Registered is the entry-point tier and thus there are no requirements. To access the Partner Portal at the Registered tier, partners are required to complete a simple registration process.

Using the Global Partner Portal

What is the difference between registering for Global Partner Portal access only and applying for the Global Partner Program?

By registering, partners are granted access to limited benefits, tools, and other resources via completion of a simple registration process. To build an enduring and beneficial partnership and to access the comprehensive benefits of the program apply and enter at the Silver membership tier.

Can I still use my credentials from a legacy portal to log on to the new portal?

No, you will need to create new log-in credentials.